We hope that we will be able to resolve your complaint through the St Modwen complaints procedure, however, if you remain unhappy with our decision, or how we have managed your complaint you have the opportunity to escalate to the following bodies who will be able to guide you and advise you on the next steps.
Who to contact after exhausting complaints procedure with builder
– The appearance of your home
New Homes Ombudsman
– Deposit given to the builder
Warranty (i.e. NHBC or LABC)
– Terms of the Contract
Your Solicitor/Conveyancer, Property Tribunal/Court
– Consumer issues such as the builder undertaking illegal business or unfair activities
If you are dissatisfied with the outcome of a complaint from St. Modwen then you may wish to contact the New Homes Ombudsman to investigate your complaint. The easiest way to contact them is via their website at www.nhos.org.uk or by calling 0330 808 4286.