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Customer Service

St. Modwen Homes has made a commitment to its Homebuyer’s to provide a first-class service during every step of the house buying process.

Our sales consultants are always on hand to answer your questions, whether that’s regarding details about your chosen home, obtaining a mortgage or arranging a completion date. Our customer service continues once you’ve moved into your new home too.

I have spent over 20 years in the public, private and international residential sectors and have worked on many high profile and luxury developments and I hold the philosophy that Customer Service is at the heart of every successful business as expectations of service have dramatically shifted over the years.

The St. Modwen Homes’ Customer Service Team strive to ensure that we exceed the expectations of our customers, providing excellent customer service from exchange through to beyond completion.

We don’t always ‘get it right’ but if this is the case we will acknowledge our failings and we will make great efforts to achieve a satisfactory outcome.

If you have a problem, I am always on hand to help. In the first instance, please contact customerservice@stmodwenhomes.co.uk and I will be in touch to put things right.

Ilan Shapiro, Customer Service Director