To further enhance the skills of our sales consultants, we have recently launched a new apprenticeship programme which will help elevate our award-winning customer service.
The apprenticeship provides site-based, digital, and trainee sales consultants with the opportunity to develop their skills while securing an industry-recognised qualification.
Delivered by Mercuri International, the Sales Executive Apprenticeship provides learners with a hybrid of practical and theory-based learning, earning them a Level 4 NVQ and a certificate in sales from the Association of Professional Sales. Across the 18-month programme, apprentices will gain a deeper insight into topics such as customer engagement, markets and competition, and digital sales technology – building on the success of our shift to digital sales during Covid-19.
Despite the challenges presented by the pandemic, in 2020 we were awarded HBF five-star homebuilder status for customer satisfaction.